The TPC Reel Return Policy: Offers our customers the opportunity to dispose of empty steel reels used to ship High Density Polyethylene. A credit is issued for each reel returned to TPC in good condition. Details outlining the program are listed below:
Reel Shipment: Reels may be returned broken down or fully assembled. Only reusable reels will be accepted. All broken down reel flanges and halves should be banded onto pallet for forklift, for loading and safe support.
Freight: The customer is responsible for choosing a carrier and paying all freight charges associated with the return (Class 55 freight is recommended). Reels must be shipped "Prepaid". Reels shipped collect will be refused. A 24-hour notice must be given before the truck arrives. It is TPC’s policy to honor appointments and unload in an efficient manner. TPC will not pay any detention incurred by carriers.
Returned Goods Authorization (RGA) Required: Contact a TPC Representative to request a Returned Goods Authorization number. The RGA number must be included in the packing slip or the reel will not be accepted as a return.
Reel Quality Requirements: The reel must be undamaged and in full working condition. This includes but is not limited to warping, flattening, or any structural damage to the reel or its components. Reel acceptability will be determined by receiving plant using quality inspection criteria.
Credit: Credit for each reel meeting the above requirements will be issued to the customer’s account. If the reel does not meet the quality requirements, a credit will not be issued and a $20 disposal fee for each non-returnable reel will be deducted from total credit.
Credit Amount: Value of reels will be determined by the diameter of the flange.
REEL POLICY
SHIP TO ADDRESS:
TPC
3410 BRONZE COURT
SHASTA LAKE, CA 96019
